Registering and processing appeals
The objective of this procedure is to ensure that appeals are processed in a correct and secure manner
Receives the written appeal from a person who is or has completed the approval or certification process.
Register the appeal in own system for handling the appeals
Confirms receipt of the appeal with deadline date for decision.
Appeals are treated according to type:
- a) Appeal of result
- b) Appeal on decided level
a) Treatment of appeal on result is given a new assessment of relevant examination.
b) Obtains new or additional information for treatment of appeals on decided level
Decision of the appeal is taken by: General manager. In cases where General Manager has performed the new assessment, the Administration Secretary takes the decision.
The decision on appeal for decoded level is taken by General Manager based on new facts from Administration Secretary.
Sends written answer on the final decision to the person who appealed with formal notice that the cases has been closed.
Registering and processing complaints
The objective of this procedure is to ensure that complaints are processed in a correct and secure manner.